... these are the decisive advantages of our service package "remote assistance and remote maintenance", which we implement via the Internet: Solution-oriented communication on a short path, effective and easy to handle. Both users - consultants and participants - do not need any installation or configuration; Internet access is sufficient.
Remote assistance and maintenance
You can log in under the link "www.fastsupport.com". The participant receives a session number from our support staff, enters his name and the dialog via GoTo Assist is opened.
Netviewer: Show and watch
Show and watch: At the beginning of a GoTo meeting, the consultant - who organizes, opens and chairs the session - first shows his own screen (show mode). The participant is shown the complete screen content on his screen; he is in the so-called watch mode. On this basis, both parties can look at each other's screen, grant remote control rights and work together interactively.